Our Featured Clients
We are privileged to have prestigious companies on board. Perhaps it is because of the exceptional personalized service that we provide according to our clients’ needs, or the fact that our products help our clients better achieve their bottom lines in the highly competitive corporate environment.
“Wavetec has always been providing better customer care solutions. They are bringing innovation as per the required needs of the industry. The satisfaction level, as far as our customers are concerned is very high and so far we are very much contented with Wavetec’s Solutions for our Customer Care Outlet.”
“On behalf of Sindh Bank Ltd Pakistan, we would like to take the opportunity to thank you for providing Electronic Queue Management System to Sindh Bank branches across Pakistan and offering substantial information which can be collected through the reports generated from the EQMS.”
“The main advantage of Wavetec’s eQ Management System is No Panic, Customer waits till their turn, CSR can manage customers even in pressure time, Reporting tool is awesome, the flexibility to handle change is also an advantage. The visibility of work styles of people reflects through their KPI's, which is based on the reports generated by the Queue Management System’s central reporting software. It means, EQMS also manages the people’s work style, only if we share the productivity among the team and set their KPI's.”
“The queuing management system has made it very easy for us to manage our customer flow. All we have to do is press a button and give the appointment to the guest. Even if we have a group of customers we can give them their respective appointments and they would be called on their turn. It is very easy for us to manage now”
“At this Capital Health Screening Center we have two types of guests, walk-ins and with appointments. Even if there are a 100 walk-in guests waiting and a guest with a prior appointment walks in, he will be called right on his appointment. He won't have to wait, the system automatically calls you. The Queue Management Solution provided by Wavetec is also good for walk-in guests as it helps manage our flow. No one can be seen or called out of turn. With these two types of guests there is a further classification based on the guest's priority levels, ordinary or fast track. The system also takes this aspect into consideration when managing the flow of guests at the CHSC. It is a fair system. Wavetec's queue management solution has also provides us with numerous real-time reports which help us, the management. It provides us with instant feeds about the current situation. For example, like the current average wait/service times, or for example if there is an extraordinary delay anywhere we are notified instantly so that we can take the necessary action.”
“Wavetec installed the Digital Ticker outside RBS – Royal Bank of Scotland’s Dubai Branch on Khalid bin Waleed Road. The ticker is proudly displayed outside our main branch, displaying the bank’s products and services. Wavetec team was fully involved with the project and extended their full support to RBS. The teams handling the project from planning to execution were highly professional. It is also note-worthy that the training received by RBS staff and the after sales service have been top-notch. It has been a pleasure working with Wavetec on this project, and we will certainly count on them for any future work related to digital tickers for our locations in Sharjah, Abu Dhabi, etc. “
“We at the Bahrain Bourse highly appreciate the great efforts WAVETEC has put in designing the LED ticker with a fully integrated system, taking into account everything, from the aesthetics of the main hall to the control and display of all the digital data. We believe that the wide experience of WAVETEC played a vital role in enabling them to meet the needs and requirements of the new bourse. Together, WAVETEC & Bahrain Bourse completed this project smoothly and professionally and we really thank the experts deployed by Wavetec helped to make this project a success for both parties."
"We are extremely happy with the highly professional and reliable system and the quality of support services being provided by WAVETEC. The Team's handling of the project from planning to execution was highly professional. It is also note-worthy that post installation, the tranining received by our staff and after sales-service is commendable." We also look forward to working with WAVETEC on future projects.
"We are very excited about the added value these large LED display screens will bring to the Granada mall. Recently our mall crossed the 1 million visitor mark for the month of January 2012. In light of this tremendous achievement, and with the addition of a new website and these large public display screens, we are now poised to reach new heights in customer services and satisfaction. The Management is now actively using these screens to communicate all new developments within the center to its visitors in order tolet them know, that together, we are making history"
"Wavetec's team is very professional and they have assisted us throughout the implementation phase, they even guided us for system mapping using their previous experience for working with other shipping lines. The solution has helped us manage our counters more effectively and efficiently. It gives us the competitive advantage to plan contingencies for resources better as well as turntime give us indicators for our services, which we should always strive to improve for competitive advantage. It also helps us give better resource planning. This is our first experience with any company for EQMS and Wavetec has made it pleasant for us. Our overall experience with the Wavetec team has been very good."
“We are able to manage the queue and the customer is able to get the ticket from the kiosk and is directed to the service. The waiting time is properly managed and the customer is able to wait for his/her turn. This is part of our overall focus on customer leadership and giving good customer service. As a bank we are fully committed in giving good customer service. The queue management system that has been installed is part of ensuring that our customers get the wow experience.”
"BME has selected Wavetec for the Madrid Stock Exchange Ticker at Palace, mainly because of their background in similar projects such as Santiago de Chile and other Stock Exchanges in the Middle East. The Implementation was quick and Involved no interruption of service..”