Queue Management
Mobile App

FOR SMARTPHONES

Have a mobile-integrated queue management system to minimize waiting times, and streamline your customer flow, while presenting your customers the option to join a queue before physically arriving at a branch.
Mobile-Q is the future of queuing as it aims to eliminate the pain of waiting and allows the ease of entering a virtual queue via a mobile app. With Wavetec’s queuing app, you can enable your customers to choose their desired service branch, get directions, receive SMS / Text message notifications and take a ticket before they arrive.

Queue Management Mobile App

FOR SMARTPHONES

Have a mobile-integrated queue management system to minimize waiting times, and streamline your customer flow, while presenting your customers the option to join a queue before physically arriving at a branch.
Mobile-Q is the future of queuing as it aims to eliminate the pain of waiting and allows the ease of entering a virtual queue via a mobile app. With Wavetec’s queuing app, you can enable your customers to choose their desired service branch, get directions and take a ticket before they arrive.

More than 100,000 Customers saved
waiting time using Mobile-Q

Integrated with queue management system

Allows customers to enter a queue via a smartphone

Guides customers to the nearest branch

Real-time updates on the queuing status

Assigns tickets, sends alerts & gives appointments

Never make your customers wait in a queue again!

Reach out to the Future with an incredible queuing app

Mobile-Q is a third-generation queuing system that lets customers with a smartphone get a queuing ticket for the nearest branch and remotely queue for their turn while continuing their activities. Customers are also able to view real-time queuing information to keep track of their turn.

Your staff has a live dashboard to keep track of the queue sizes, wait times and service times.

Mobile-Q works like this

Mobile-Q allows your customers to enter the queue or book an appointment with just a few clicks. The mobile queuing app issues real-time service tickets for desired service locations and shows the estimated waiting time to facilitate your customers and ensure that they don’t miss their turn.

Select the nearest branch

Select the service required

Check your status

Why Mobile-Q

Aimed to eliminate crowded areas and physical waiting lines, Mobile-Q is a mobile –integrated queue management system that meets the demands and expectations of the new digital customer. Mobile- Q is easy, convenient and saves valuable customer waiting time.
It is perfect to:

  •  Give appointments to manage customer traffic 
  •  Deliver targeted messages and offers to customer
  •  Collect customer feedback about service experiences
  •  Provide real-time queuing information to customers

Benefits of Mobile Q

Mobile-Q can be integrated with a firm’s existing mobile app by embedding api

Better use of resources and physical space assigned to waiting areas

Smoothly blends walk- in traffic with mobile ticket traffic

Customizable branding & user interface as per desired specifications

More opportunities to create cross-channel experiences

Creates seamless and efficient customer experiences

Do you have a special project?

We are specialists in managing queues and have the expertise to transform your frenzied service areas into smartly designed modules to streamline your customer flows and help you manage your queues efficiently.

Self Service
Kiosk

Customers can punch in their ticket number and print their ticket at the branch

1_r6_c4 (1)

Online Appointment

Customers can take an appointment for a desired date & time via Mobile-Q

1_r8_c5

Digital
Signage

Digital Signage shows ticket number taken via app when the turn comes

1_r22_c28

Customer Feedback

Customer Feedback can be taken via mobile app after customer is served

1_r22_c35

Reporting Dashboard

Reporting software shows information about mobile tickets and serving time

Linear Queuing

An intelligent one-line queuing solution for high customer-traffic areas to optimize service efficiency and simplify queuing experiences.

Virtual Queuing

A robust and reliable, take-a-ticket solution that helps to organize customer flow and streamlines queues in service areas.