Citizens visit DMV offices for different motor vehicle related services.

Wavetec helps to streamline customer flow at DMV offices to ensure seamless customer experiences

Every citizen has to avail DMV services quite often for ID issuance, driving license renewal or vehicle registration. Optimizing user reception and streamlining services are part of the challenges faced by the public sector. At Wavetec, we have customizable Customer Flow Solutions to revolutionize customer service operations, and reduce waiting times at Department of Motor Vehicle’s branch offices across the country.

DMVs all over the American region are employing customer experience solutions to harmonize the relationship between customer service and employee productivity. Wavetec’s Customer Experience Solutions aim to streamline customer flow to provide a holistic customer journey as they avail DMV services.

Speed and streamline the citizen engagement journey with integrated online and onsite technology platforms and self-service products.

DMVs all over the American region are employing customer experience solutions to harmonize the relationship between customer service and employee productivity. Wavetec’s Customer Experience Solutions aim to streamline customer flow to provide a holistic customer journey as they avail DMV services.

Speed and streamline the citizen engagement journey with integrated online and onsite technology platforms and self-service products.

Queuing solution integrated with different self-service kiosks

Allows customers to enter queues via different channels (Web, Mobile, Onsite)

Custom-designed workflows to manage DMV capacity smoothly

Control queue lengths and waiting times

Scalable, customizable and integratable solution

Analytics and Reports

CUSTOMER FLOW MANAGEMENT SOLUTIONS

Our Solution for the DMV industry is custom designed to revolutionize your DMV experience
and successfully manage the customer load challenges you face.

Enterprise Queue Management Solution

Improve customer journey at customer service centers through customer journey mapping and performance insights about average wait times and customer traffic.

Wavetec’s turnkey queuing solution is integrated with online and onsite technology platforms and self-service products like Mobile SMS, Mobile App, Web Ticketing, IVR, and untethered wireless ticketing that allow citizens to enter a queue at a DMV branch easily and avail DMV services with convenience.

Virtual Queuing App

Mobile-Q is a third-generation queuing system application that lets customers with a smartphone get a queuing ticket and appointment for the nearest branch and remotely queue for their turn while continuing their activities.

Customers are also able to view real-time queuing information to keep track of their turn. Your staff has a live dashboard to keep track of the queue sizes, wait times and service times.

Digital Signage Technology

Customer waiting experiences at DMV offices can be drastically improved with digital signage technology. Integrated plug and play signage solution and customized information displays reduce perceived waiting times, entertain citizens with real time information updates and advertise alternative online services.

Customer Feedback at DMVs

Collect customer feedback on-the-go with OpinionPlus, Wavetec’s proprietary customer feedback solution. Collect feedback through kiosk, tablets or mobile app and measure customer satisfaction using CSAT scoring system. Opinion Plus also provides dynamic reports for strategic planning purposes.

Download our DMV Customer Flow brochure.

Want to know how we can help you manage customer journey at DMV offices in different counties and districts?
Download the brochure to learn how we can minimize waiting times and optimize customer journey at your DMV office with our electronic cloud-based queuing solutions