eQ System is a combination of five distinct modules. Synchronization among all the components of eQ system is maintained through the application software, eQWave. Another sub-unit of eQWave is its robust Reporting Engine that allows the management to measure its counter staff’s performance. Reporting Engine also provides vital data for efficient management of your waiting area.

Ticket Dispenser Unit (TDU)

The Ticket Dispensing Unit, as the name implies, issues tickets to customers as they walk in. These tickets are printed according to serial numbers and with issuing date and time.

Counter Display Unit (CDU)

A Counter Display Unit is used to display the customer number being served at that particular counter. It is mounted on top of the counter or suspended from its ceiling. CDUs come in a variety of casings.

Teller Stations Unit (TSU)

The Counter staffs view the Ticket number being serviced on their counter and call the next customer using the Teller Station Units. Each Teller Station consists of an LCD based display module that helps the counter staff in keeping track of the activities on the counter.

Status Display Unit(SDU)

These units are used to announce a new Ticket number along with the counter number where the customer has to proceed to. The SDU are LED 7- segment based as well as DOT MATRIX segment based.

Multimedia SDU

This multimedia version of SDU reaches you customers with ticket information superimposed on video content showing off on any LCD/CRT/Plasma based lobby display. The show is interrupted when ticket and counter information is to be displayed.

eQWave

eQWave is a multifunctional, network enabled application package. Its various utilities include ticket designing software, configuration software and reporting tool. Its powerful reporting engine records every little detail to help you with better decision making.