eQWave is a multifunctional, network enabled application package. Its various utilities include ticket designing software, configuration software and reporting tool. Its powerful reporting engine records every little detail to help you with better decision making. Recorded variables include; service time, wait time, number of waiting customers, customers served, customers in a particular category. These individual fragments are then organized into pre-defined reporting formats for further analysis. The reports include:

• Counter staff efficiency
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• Report to indicate peak hours
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• Daily activity report
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• Other periodic reports

Other than preformatted reports, data can be visually presented in the form of charts and graphs for easy interpretation and comparison. You can even set it to alert you if any of the service parameters is outside the acceptable bound.