| Saudi Telecom has decided to standardize all their Al-Jawal Customer Service sites with Wavetec’s Electronic Queuing System. Four new Customer Service Centers in Riyadh and Makkah have been completed and further ten centers are expected to be commissioned by year end.
Saudi Telecom’s Al-Jawal Mobile service is the largest GSM provider in the Kingdom of Saudi Arabia. It is currently investing greatly in modernizing their Customer Service centers. To achieve a higher level of customer satisfaction and provide a more modernized environment STC relied on WAVETEC’s Electronic Queuing system –eQTM.
eQTM – Wavetec’s Electronic Queuing system is a market leader in the Middle East with deployments in numerous nationwide Telecom companies. Saudi Telecom has joined a large list of prestigious Telecoms including the likes of Etisalat, Orascom, Hits-Unitel and Telenor that are using Wavetec eQTM to best cater for their customers.
“We look forward to providing state of the art Queuing experience to all customers in the Kingdom. Our EQ is specially customized for the telecom sector’s requirements and its Touch Screen interface is a first for any telecom company in the Kingdom.” Fahad Khan Chief Operating Officer – Wavetec. |
