Be Informed, Make Better Decisions
Our Queue Management Solution is Equipped with a powerful reporting engine which allows your decision makers to take informed decisions. This Hi-Tec tool is made for the managers and top level executives to manage the workflow in their customer service branches through business intelligence data such as Average waiting time, exact number of waiting customers, frontline employees' idle time and many more key performance indicators.
Branch Reporting
- Can be summarized over 5 different time-periods (hourly, daily, weekly, monthly, yearly.)
- Summary Reports: provide a snapshot of service performance at the branch
- Category Reports: provide information about customer flow in each service category
- Operator Reports: provide information about operator performance for the branch
- Exception Reports: compare branch performance against service KPIs for wait-time, service-time and seating capacity
Central Reporting
- Web Based reports, can be accessed from any location
- Compare performance over all branches
Services Reports
- Include Matter Code reports if they are enabled
- These reports present information about sub-categories used in the system
SQL Reports
- Provide exceptions with a threshold limit
- Service Quality Level Reports provide information about the percentage of customers served within the target time
Connectivity Status Reports
- Reports about the parser connectivity with the branches.
- Presents information about connectivity of branch Active Controller with the Central Server.