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The customer walks in and takes a ticket from our Ticket Dispensing Kiosk, for the particular service he desires. This allows a very fair process of customer service delivery.
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Customer sits in a comfortable waiting area avoiding the hassle of standing in long queues. This helps the organization to minimize the actual and perceived waiting times. While waiting for their turn, customers can be exposed to various promotional messages which can be displayed on the status display unit/ LCD lobby display.
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The voice calling accompanied by the blinking Counter Display Unit (CDU) and Status Display Unit (SDU) notifies the customer about his turn and consequently the customer walks to the respective counter.
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The teller staff has a teller station unit which informs them about the category in which the customer needs to be served. Once the teller has finished servicing, he can press next to call the next awaiting customer.
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Right after the customer is served, he can leave his feedback on the Customer Feedback Units (CFU) installed at the counters. CFU helps the organizations to immediately get customer feedback about their level of satisfaction.
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Managers/supervisors can monitor the performance of their staff through the real time reports generated by our strong reporting engine.
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