Components

TDU Lite

The TDU Lite is a state-of-the-art touch screen ticket dispensing machine – the result of customer-centric thinking and a commitment to innovation in design and usability. TDU Lite has a bright LED backlit display inside a sleek metallic body with a brushed steel finish. The new printing technology allows for faster, higher quality printing without compromising on durability
 
Features
  • Capability to display upto 10 categories per TDU Lite
  • Pre-designed screen templates for easy personalization of graphics-rich user interface
  • Long life printer capable of fast, high resolution ticket printing
  • Easy content management through user friendly ticket designing software allowing printing of advertising messages, logos, date and time
  • Upto 40 categories support using parallel TDU Lite setup
  • Multilingual ticket and display option
  • LED backlit user interface
  
 

Kiosk

Wavetec offers an advanced, touch screen based ticketing unit with two autocut printers

The interactive display creates an enjoyable experience for the customer, as well as an excellent promotional opportunity for the Client

Features
  • Our Kiosk is equipped with a fujitsu printer which has a printing speed of 200 mm / second.
  • Enables priority ticket issuing on the basis of customer information acquired from loyalty/membership cards
  • With SMS reminder add on product, customers are sent an SMS on their cell phone just before their turn
  • Dual printer functionality enables auto switching from a printer which is out of paper to another printer to ensure continuity
  • Screen-saver mode can show eye- catching, dynamic promotional media to captivate the audience
  • Multiple navigational screens can be used to inform and guide customers through the process of “acquiring a ticket" in an organized and methodical approach
  • Promotional media can be change remotely from the head office
  • eQ customer information can be integrated with third party CRM data (customization by Wavetec technical consultant)
  
 

Status Display Unit (SDU)

To ensure that waiting customers don’t miss their turn, the ticket number is flashed on the display along with an audio chime. This is followed by an audio announcement in a male/female voice and in the language of your choice. New announcements and melodies can be uploaded using eQWave

Features
  • Strategically mounted in waiting areas, lobbies, hallways etc. to direct the crowd towards service counters
  • Flashes ticket numbers to be served along with their respective service counters
  • Optional direction arrows prompt customers towards service counters
  • Available in various configurations to correspond to waiting areas of any size
  • Multiple SDUs can be installed at different locations in a single facility to display similar or disparate information
  • Display effects include scrolling from any direction and flashing for a pre-defined time period
  • Information can be displayed in different languages, one after the other, for a multilingual audience
  • Shows promotional messages in idle state
  
 

Media Controller

Media Controller coverts your lobby plasma or LCD screen into an eQ Status Display Unit (SDU)

Features
  • Media controller can convert a standard plasma into a dynamic, multi-dimentional display
  • By connecting your Plasma / LCD or Projector to a Media Controller you can display Ticket calling information on Graphical slides customized as per your requirements
  • The Ticket calling overrides the graphics and can be customized using any Font, size, color and back ground
  • By adding a Video keyer to Media Controller, your can run any video feed (providing a video input from any source such as a DVD player or Cable TV) on the plasma or projector based Multimedia SDU while simultaneously displaying eQ Ticket calling
  
 

Counter Display Unit (CDU)

The Counter display unit notifies waiting customers of the counter number and the ticket being served on each counter

Features
  • Wall mounted, desk fixed or suspended from the ceiling
  • Displays the ticket number to be served
  • Activated when the service representative hits the next button
  • Remains activated for a defined time period to save power
  • When the counter is inactive, CDU displays “OFF” or any other customized message
  • Display effects include scrolling from any direction and flashing for a pre-defined time period
  • Labeled with counter number for easy identification
  • Information can be displayed in different languages, one after the other, for a multilingual audience
  • Available in Wired, Wireless and Central Power modules
  
 

Wireless Counter Display Unit

  • Wall mounted, desk fixed or suspended from ceiling
  • Wireless 802.15.4 standard signal strength
  • Communication baud rate 115Kbps wireless
  • Tri-Color support for text (Orange / Green / Red)
  • Capability to display dual language counter numbers
  • Messages storage capacity 50 characters per message
  • 50 wireless CDU nodes
  • Wireless communication
  • a. Range 30 meters in case of urban area
  • b. Range 80 meters in case of line of sight
  • Signal strength indication at startup
  • Auto detection of wireless or wired interface
  • Screen size 48 X 16 pixels
  • Display effects include scrolling from any direction and flashing
  • One frame close counter message in any language
  • Ticket numbers can be called in English and Arabic. Other languages are also available from Wavetec representatives
  
 

Teller Station Unit (TSU)

TSU is a keypad based ticket calling device that can be easily placed on the teller’s counter

Features
  • Easy to use keypad with intuitive layout
  • LCD screen for information display
  • Sound associated with keys to verify key presses

Following possible queue control functions:
  • Call next customer in queue
  • Transfer ticket to another queue
  • Put a customer in “wait”
  • Call a customer randomly
  • Select a category to be served
  • Re-announce the last called ticket
  
 

Soft Teller Station Unit

The Soft TSU is a software with all the functionality of the Teller Station Unit (TSU). It enables the customer to call and serve the customers, and can be installed on any computer connected to the eQ Active Controller via LAN to work as an operator terminal. It is also available in a web version

Features
  • Shows the average wait-time of customers in the current category
  • Displays customer information to the teller as acquired from their loyalty / membership card or CRM using TDU Smart KIOSK
  • Teller can define multiple services (matter codes) against a single ticket for a customer
  • Supports multiple workflows allowing calling from single or multiple categories
  • Sequential and random calling of customers
  • Notifies teller via popup when a ticket is generated
  • Auto transfer option transfers the customer based on pre-configured queuing workflow
  • It supports centralized architecture
  • It integrates with LDAP using windows active directory
  • Multilingual Support
  • Input of unique customer reference number eQ customer information can be integrated with third party CRM data (customization by Wavetec technical consultant)