Added Features

eQ Notifier

SMS/Email Notification
eQ Notifier integrates seamlessly with eQ Central Reporting and provides daily traffic reports and key performance statistics via SMS or email. This facility is extremely beneficial for busy managers who cannot be physically present but need to monitor key indicators for specific branches. Performance and exceptions data can be generated at the branch, regional or company level.		  
 

eQ Informer

 
Real-Time information
eQ Informer is a dynamic scrolling information display that provides a real time view of service performance inside the branch. This reduces the need for managers to access computer terminals and generate physical reports. The display shows live service statistics keeping staff members well informed and customers engaged while they wait. The LED display is designed to link easily with the eQ Reporting Database.
 

eQ Polling

Customer Feedback Unit
eQ Polling is the smart way of accquiring customer feedback at the point of service delivery. The Polling System can function independently or integrate seamlessly with EQMS. With an intuitive touch screen interface and sleek design, eQ SmartPoll systems are appealing and can be easily placed on service counters. The Polling Engine aggregates the data and provides real time access to feedback statistics. 		 
 

Mobile SDU

Promotional Messages
Mobile-SDU frees your customers to walk around the facility. As their turn approaches the system sends an SMS notification to their mobile device. This is highly convenient because it lets customers use the “waiting time” to browse through product information without worrying about minding their turn. The SMS alert can be customized to include information like service time, wait time and promotional messages. 		 
 

Web based Appointment

Pre-Arrival Arrangements
With the help of our Advanced Web Based Appointment Feature, customers can now book their appointments online before arriving at the branch. This helps the organizations and the customers by reducing actual and perceived wating time.		  
 

SMS Ticketing

Ticket via SMS
Customers can receive their ticket by sending an SMS to our system. In response, the system sends an SMS-Ticket which includes the following information:
  • Ticket number
  • Average Waiting Time
  • Average Service Time
  • Approximate Customer Approach Time