United Bank Limited
United Bank Limited is one of the most valued names in the banking industry and enjoys a very good reputation amongst the banking clients. Wavetec has helped UBL in optimizing their customer experience through its Queue Management Solution installed at 158 branches all over the country.
- Touch Screen Kiosk with card reader: Wavetec provided UBL with a 15” touch screen kiosk with an integrated card reader. When the customers walk in they are requested to swipe their ATM/Debit/credit cards in the slot provided. The system automatically reads their data and calls/serves them on priority according the pre-defined priority criteria set by the management.
- Real-Time Reporting: real time reporting has made it exceptionally easy for U.B.L’s management to check their quality service levels in all the Wavetec connected branches.