United Bank Limited
United Bank Limited is one of the most valued names in the banking industry and enjoys a very good reputation amongst the banking clients. Wavetec has helped UBL in optimizing their customer experience through its Queue Management Solution installed at 158 branches all over the country.
Key Offerings:
- Touch Screen Kiosk with card reader: Wavetec provided UBL with a 15” touch screen kiosk with an integrated card reader. When the customers walk in they are requested to swipe their ATM/Debit/credit cards in the slot provided. The system automatically reads their data and calls/serves them on priority according the pre-defined priority criteria set by the management.
- Real-Time Reporting: real time reporting has made it exceptionally easy for U.B.L’s management to check their quality service levels in all the Wavetec connected branches.