Orascom Telecom is one of the biggest telecom service providers in Algeria. They use Wavetec’s Electronic Queue Management System in 72 branches across Algeria. They are one of our biggest clients in Northern Africa. This system that Wavetec provided to Orascom Algeria is fully customized based on their specific requirements.
Key offerings
- Wavetec provided Orascom Algeria with a fully customized solution. The basic language of this system is in French as per the customer’s request. Even all the announcements and reports are presented in French.
- This system automatically differentiates customers according to the priority levels set by the management.
- This Electronic Queue Management System compiles numerous reports which are used by the management to check their service quality levels and employee performance.