Emirates Airline

 
   
   
 
Emirates Airline is a user of Wavetec’s Electronic Queue Management system in more than 27 different countries around the globe. With the help of our Electronic Queue Management System Emirates has seen a considerable increase in their customer satisfaction levels. The central reporting feature has enabled the Emirates management to view these reports related to customer service levels from anywhere around the globe related to any of their Wavetec connected stations.

Key offerings:

  • All Emirates stations powered by Wavetec are equipped with a smart L.C.D. touch-screen kiosk. There are more than 20 categories in the kiosk from which the customer can chose, which means that when the customer is called to the desk the Emirates representative is fully prepared before hand to serve the customer.
  •  The smart kiosk also has the ability to identify and categorize customers which also enables priority calling.
  • In all Emirates stations globally, Wavetec provided them with a software to display the ticketing information and alongside that information, different promotional messages and advertisements on their L.C.D. screens based on the specific needs of every Emirates station worldwide.
  • A central reporting software was provided which showed the progress of all the Wavetec connected branches worldwide. The software provides web based, secure reporting with user access control for different management levels. These reports can be viewed from anywhere around the globe.