| "We are very excited about the added value these large LED display screens will bring to the Granada mall. Recently our mall crossed the 1 million visitor mark for the month of January 2012. In light of this tremendous achievement, and with the addition of a new website and these large public display screens, we are now poised to reach new heights in customer services and satisfaction. The Management is now actively using these screens to communicate all new developments within the center to its visitors in order tolet them know, that together, we are making history"
Engr. Salman Albaiz
Executive Director of the Granada Mall
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"We are extremely happy with the highly professional and reliable system and the quality of support services being provided by WAVETEC. The Team's handling of the project from planning to execution was highly professional. It is also note-worthy that post installation, the tranining received by our staff and after sales-service is commendable."
We also look forward to working with WAVETEC on future projects.
Ahadu Woubshet
Chief Operations Officer
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“We at the Bahrain Bourse highly appreciate the great efforts WAVETEC has put in designing the LED ticker with a fully integrated system, taking into account everything, from the aesthetics of the main hall to the control and display of all the digital data. We believe that the wide experience of WAVETEC played a vital role in enabling them to meet the needs and requirements of the new bourse.
Together, WAVETEC & Bahrain Bourse completed this project smoothly and professionally and we really thank the experts deployed by Wavetec helped to make this project a success for both parties."
Sh. Khalifa bin Ebrahim Al Khalifa
Deputy Director of Bahrain Bourse
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“We are extremely happy with this highly professional and reliable system and the quality of support services being provided by Wavetec. Therefore recently, we have placed the order for Wavetec’s Electronic Queue Management System for our upcoming branches in Dubai. The Wavetec eQ central reporting software provides real-time quality reports which greatly helps the higher management in making decisions. We will certainly count on Wavetec for any future work related to Electronic Queue Management System.“
Naimish Shah
Head of I.T. Operations - Dubai Bank
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“Wavetec installed the Digital Ticker outside RBS – Royal Bank of Scotland’s Dubai Branch on Khalid bin Waleed Road. The ticker is proudly displayed outside our main branch, displaying the bank’s products and services. Wavetec team was fully involved with the project and extended their full support to RBS. The teams handling the project from planning to execution were highly professional. It is also note-worthy that the training received by RBS staff and the after sales service have been top-notch. It has been a pleasure working with Wavetec on this project, and we will certainly count on them for any future work related to digital tickers for our locations in Sharjah, Abu Dhabi, etc. “
Karim Beg
Head of Consumer Finance and Marketing – Royal Bank of Scotland
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“At this Capital Health Screening Center we have two types of guests, walk-ins and with appointments. Even if there are a 100 walk-in guests waiting and a guest with a prior appointment walks in, he will be called right on his appointment. He won't have to wait, the system automatically calls you. The Queue Management Solution provided by is also good for walk-in guests as it helps manage our flow. No one can be seen or called out of turn.
With these two types of guests there is a further classification based on the guest's priority levels, ordinary or fast track. The system also takes this aspect into consideration when managing the flow of guests at the CHSC. It is a fair system.
Wavetec's queue management solution has also provides us with numerous real-time reports which helps us, the management. It provides us with instant feeds about the current situation. For example, like the current average wait/service times, or for example if there is an extraordinary delay anywhere we are notified instantly so that we can take the necessary action.”
Ms. Breeda Harte
Clinic Operations Manager – Capital Health Screening Center
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“The queuing management system has made it very easy for us to manage our customer flow. All we have to do is press a button and give the appointment to the guest. Even if we have a group of customers we can give them their respective appointments and they would be called on their turn. It is very easy for us to manage now”
Mr. Pashar Rajab
Guest Relation Officer – Capital Health Screening Center
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“The main advantage of Wavetec’s eQ Management System is No Panic, Customer waits till their turn, CSR can manage customers even in pressure time, Reporting tool is awesome, the flexibility to handle change is also an advantage. The visibility of work styles of people reflects through their KPI's, which is based on the reports generated by the Queue Management System’s central reporting software. It means, EQMS also manages the people’s work style, only if we share the productivity among the team and set their KPI's.”
Mohammad Adnan Ansari
Assistant Manager – Customer Service Imports - Maersk Line
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